Watch Repair Shop

Repair Instructions

  1. Click on "Create New Repair Request". Complete the form to submit your contact information and repair description.
  2. Click "Print Repair Form". Review the information then print out the form to send to the Time Group Service Center along with your watch.
  3. Fees to repair watches are dependent on the type of repair and whether the watch is in or out of warranty. Fees for various services are visible on the repair form; however, the final fee for your repair is determined by our team once the watch has been received and evaluated.
  4. Print out your USPS return shipping label here Return Shipping Label. You will be asked to enter your contact information. You will then be given tracking information. Please take note of the tracking number as Timex is not responsible for items that we did not receive.
  5. Ship watch in an appropriate mailer, such as a padded envelope or small box. Include the Repair Form and apply the USPS return label to the envelope/box exterior. Do not include the original packaging or any item with sentimental value.
  6. Upon receipt of your watch, our repair team will evaluate the work required to repair your watch. We will email you an update on the status of your repair with a link to PayPal to pay the invoice for service. Once the payment is processed, our team will begin repairing your watch.

You will receive status updates via email and to your account to track the progress of your repair.

Create A New Repair Request

1. About You

2. About Your Watch

The style number can be found on the watch case back. A six digit or nine digit numeric and/or alpha code, such as "T00000" or "TW0000000"

The model number can be found on the watch case back. Three digit numeric and/or alpha code prefixed by a M, such as "M921"

The Date code can be found on the watch case back. Two digit numeric and/or alpha code, such as "37"

Select the required services below (more than one may be selected):

Please Read Before Sending A Watch For Repair.

Please be sure to provide a physical shipping address. Timex cannot return ship to a PO Box.

In most cases, problems with your watch in the first year will be covered by the terms of the Timex Limited Warranty. You will not pay for repairs to your watch that are covered (see full warranty description under Warranty and Repair). However, there will be an $8 charge per watch sent in, to cover the handling as specified in the warranty.

To obtain in warranty repair service you must provide proof of purchase, that clearly shows the date of purchase, the style purchased, and the retailer from whom the purchase was made.

Repair requests received without proof of purchase will be processed as an out of warranty repair and will incur the out of warranty charges.

Warranty service is only honored on watches purchased directly from authorized retailers. Second hand or private sales will not be honored.

For in warranty repairs that are no longer repairable due to unavailability of parts or components, we may at our option replace the watch with an identical model or a model with like or similar features.

For in warranty and out of warranty repairs, Timex may, at its option, repair your watch by installing new or thoroughly reconditioned and inspected components.

Out of warranty watches that are no longer repairable due to the unavailability of parts or components will be returned as received and no cost will be charged.

Effective immediately, Timex will no longer accept personal checks or money orders as a form of payment. We apologize for any inconvenience this may cause and encourage you to explore our other convenient payment options, including credit card payments facilitated through Paypal. Thank you for your understanding and continued support.

For any questions or assistance, please contact our customer support team at 1.888.727.2931.